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Student Services Supervisor I

SDCCD Employment Services

Student Services Supervisor I

San Diego Community College District

Closing Date: 7/11/2025

Position Number: 004045

Location: San Diego Mesa College

Position Type: Classified

The Position:

Posting Details (Default Section)

Closing Date: 07/11/2025 Open Until Filled No Classification Title Student Services Supervisor I Working Title Records and Veterans Supervisor Recruitment Limits Location San Diego Mesa College Pay Information Range 2 ($6,215.63-$10,124.60) per month based on the https://www.sdccd.edu/docs/HumanResources/employee%20relations/Salary%20Schedules/Supervisory%20&%20Professional%20Employees'%20Association%202024.pdf per month based on the 2024 Supervisory and Professional Employees' Association

New employees will begin on Step A ($6,215.63)

Initial Salary Placement, Promoted or transferred employees will be placed as specified in thehttps://www.sdccd.edu/departments/human-resources/employee-relations/collective-bargaining-agreements.aspx.

The District offers a comprehensive fringe benefit package including employer paid: medical, dental, and vision plans; sick and vacation leave; and opportunities for professional development.

This position is FLSA Exempt and may not accrue overtime. A temporary probationary period will be applied to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements and handbooks, and more information about terms and conditions of employment to include salary and benefits. Position Equivalent FTE: 1.0 FTE No. Months: 12 Months Position Number: 004045 FLSA Status Exempt (does not accrue overtime) Position Type Classified Bargaining Unit Supervisory and Professional Administrators Association Range 2 Department Veterans/Records The Position From San Diego Mesa College President Ashanti Hands:

San Diego Mesa College seeks energetic and dedicated candidates to apply for academic positions. The College is committed to academic excellence and diversity, equity, and inclusion among its faculty, classified professionals, staff, and students. As the "Leading College of Equity & Excellence", we take responsibility for equitable outcomes and successful pathways for all of our students.

As the largest college in the San Diego Community College District, the institution enjoys a solid financial standing, state of the art facilities, and a world class faculty, classified professionals, and staff. For 61 years, Mesa College has been on the leading edge, from offering a Community College Bachelor's Degree, to being a lead California Community College in graduating students with an Advanced Degree for Transfer. We embrace the mission of community colleges, and are committed to empowering our students to maximize their potential, leading to healthy and thriving communities.

We are adding new staff, classified professionals, faculty, and administrators who, alongside our stellar colleagues, will lead us into the future. If this opportunity sounds like the right fit for you, I encourage you to file an application for employment.

Applications are currently being accepted for Student Services Supervisor I at San Diego Mesa College. Under the supervision of the Dean of Student Development and Director of Admissions, the Student Services Supervisor I will be responsible for overseeing the full range of veterans and records and other student services functions including veterans services, veterans educational benefits, veterans success center, attendance, rosters, grades, and other student services areas.

This position will be in the Veterans and Records Office beginning September 15, 2025. Hours are Monday & Tuesday 9:00AM to 6:00PM, Wednesday & Thursday 8:00AM to 5:00PM and Friday 7:45 AM to 1:45PM.

Major responsibilities include the following:

• Coordinate and supervise office operations and functions related to veterans and records, veterans services and educational benefits, veterans success center, attendance, rosters, and other student services areas.

• Provide leadership and work with staff to develop and maintain a high performance, centralized and responsive service to the District, staff, and campus visitors.

• Supervise, train, evaluate, and assign office staff; participate in the hiring and disciplinary recommendations of staff. Supervise staff within labor contract provisions in a way that contributes to positive employee relations.

• Maintain student records, providing information to students and staff regarding grades, rosters, academic records, and other items on veterans services and educational benefits; responding to inquiries as referred by staff; coordinating and performing veterans services related activities with other departments.

• Provide information to students and staff regarding veterans and records, veterans services and benefits, veterans success center, attendance, rosters, and other student services; respond to more complex questions as referred by assigned staff; coordinate and perform veterans services activities with other college departments.

• Work collaboratively and assist with coordinating procedures and activities with other offices such as the Business Office, Accounting, Financial Aid, Counseling, Department of Veterans Affairs, and other student services programs.

• Assist students and staff in resolving problems and complaints involving veterans services, veterans educational benefits, veterans success center, records, attendance rosters, grades, and other student services areas.

• Clarify and explain complex college veterans services, benefits, records, policies, and procedures to students, faculty, staff, and the community in person, over the phone, or in writing to assure compliance.

• Assure staff compliance during a shift with district rules, policies, and procedures and laws governing veterans education benefits, veteran services, and other student services areas.

• Assist in monitoring budget expenditures for veteran services program areas.

• Serve on special committees and perform special projects as assigned.

• Prepare and maintain reports and statistics as required.

• Assist in developing and implementing the district student veteran policies and procedures, records processing, and calendar.

• Implement Student Equity and Achievement (SEA) Program efforts related to the veterans services and other student services function.

• Perform related duties as assigned.

Note that schedules are adjusted as needed to accommodate departmental needs to support peak times. The selected candidate must be willing to adjust work days/hours based on the department's needs.

Please note that an employee may be transferred to any site at the option of the Chancellor. Classification Description Click https://www.sdccd.edu/docs/HumanResources/classification/descriptions/Supervisory%20-%20Professional/Student%20Services%20Supervisor%20-%20I.pdf for description.

If you would like to open the link in a different tab or window, right click and select the option. Desired Qualifications Education and Experience:

• Bachelor's degree preferred;

• Experience with staff supervision preferred

• College Veterans and Records, Veterans Educational Benefits, and Veterans Services experience highly desirable

Knowledge:

• Applicable sections of California Education Codes.

• Basic mathematics and accounting principles.

• District organization, operations, policies, and objectives.

• Laws, regulations, and policies relating to veterans and records, veterans services, veterans educational benefits, veterans success center, and other pertinent student services areas.

• Modern office practices, procedures, and equipment, including computer hardware and software.

• Oral and written communications skills.

• Principles and practices of administration, supervision, and training.

• Technical aspects of the field of specialty.

Skills and Abilities:

• Analyze situations accurately and adopt an effective course of action.

• Communicate effectively both orally and in writing.

• Coordinate student services operations.

• Establish and maintain effective working relationships with administration, faculty, staff, students, and the general public.

• Interpret and apply the rules, regulations, and policies governing registration, admissions, and other assigned functions.

• Perform special functions, and prepare and maintain reports and statistics.

• Prepare and meet schedules and timelines.

• Operate computers and business-related software, including word processing, spreadsheets, and databases.

• Plan and organize work.

• Supervise, train, evaluate, and schedule office staff.

• Work independently with little direction.

Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services http://www.naces.org/members.html or Academic Credentials Evaluation Institute, INC.https://www.acei-global.org/evaluation-services/. A copy of the evaluation must be submitted with your online application. Commitment to Diversity: All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals.

Click https://www.sdccd.edu/departments/human-resources/eeo-diversity/policies-and-procedures.aspxfor the EEO / Diversity / Nondiscrimination - Policies and Procedures Special Instructions to Applicants: To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.

Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.

We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.

• Complete online application;

• Resume;

• Cover Letter;

• Complete https://pa-hrsuite-production.s3.amazonaws.com/368/docs/50616465.pdfas requested on question #7; AND

• Three (3) professional references. Tentative Timeline (Subject to Amendments) Conditions of Employment: SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT:

• Submit "official" college transcripts as stated on application (even if a degree is not a requirement for this position);

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment);

• Have fingerprints taken by a Live Scan computer at the District's expense (Clearance must be received prior to first day of employment);

• Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND,

• Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.

EMPLOYMENT AFTER RETIREMENT

If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the https://www.calpers.ca.gov/page/retirees/working-after-retirement/reinstatement-from-retirement or http://www.calstrs.com/general-information/retirement-after-reinstatement-enhancements website for further information. Additional Information: EMPLOYEE BENEFITS

SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees' Retirement System (CalPERS) upon appointment. Posting Number CL01795

Major Responsibilities:

Qualifications:

Desired Qualifications:

Education and Experience:

• Bachelor's degree preferred;

• Experience with staff supervision preferred

• College Veterans and Records, Veterans Educational Benefits, and Veterans Services experience highly desirable

Knowledge:

• Applicable sections of California Education Codes.

• Basic mathematics and accounting principles.

• District organization, operations, policies, and objectives.

• Laws, regulations, and policies relating to veterans and records, veterans services, veterans educational benefits, veterans success center, and other pertinent student services areas.

• Modern office practices, procedures, and equipment, including computer hardware and software.

• Oral and written communications skills.

• Principles and practices of administration, supervision, and training.

• Technical aspects of the field of specialty.

Skills and Abilities:

• Analyze situations accurately and adopt an effective course of action.

• Communicate effectively both orally and in writing.

• Coordinate student services operations.

• Establish and maintain effective working relationships with administration, faculty, staff, students, and the general public.

• Interpret and apply the rules, regulations, and policies governing registration, admissions, and other assigned functions.

• Perform special functions, and prepare and maintain reports and statistics.

• Prepare and meet schedules and timelines.

• Operate computers and business-related software, including word processing, spreadsheets, and databases.

• Plan and organize work.

• Supervise, train, evaluate, and schedule office staff.

• Work independently with little direction.

Licenses:

Pay Information:

Range 2 ($6,215.63-$10,124.60) per month based on the https://www.sdccd.edu/docs/HumanResources/employee%20relations/Salary%20Schedules/Supervisory%20&%20Professional%20Employees'%20Association%202024.pdf per month based on the 2024 Supervisory and Professional Employees' Association

New employees will begin on Step A ($6,215.63)

The District offers a comprehensive fringe benefit package including employer paid: medical, dental, and vision plans; sick and vacation leave; and opportunities for professional development.

To apply, visit: https://apptrkr.com/6337885

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.

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