Director of Operations

Are you a dynamic leader who excels at driving operational excellence and building high-performing teams? We are seeking an exceptional Director of Operations to join our leadership team and shape the future of our medical practice. This key leadership role combines strategic vision with hands-on operational management to ensure excellence in practice operations while supporting optimal patient care. While healthcare experience is valued, we welcome exceptional candidates from diverse professional backgrounds who can bring fresh perspectives to our practice management.

Key Responsibilities:

Operational Leadership

• Lead and optimize day-to-day practice operations to ensure maximum efficiency and effectiveness
• Develop and implement operational strategies aligned with practice goals and quality of care standards
• Collaborate with leadership team to establish practice growth targets and create action plans to achieve them
• Monitor and analyze operational metrics to drive continuous improvement
• Ensure smooth patient flow and efficient scheduling systems

Team Management

• Build, lead, and develop high-performing teams
• Oversee staff scheduling and workforce planning
• Conduct regular performance evaluations and provide constructive feedback
• Implement employee development programs to foster growth and retention

HR & Personnel Management

• Partner with PEO to ensure compliance with California labor laws and regulations
• Oversee payroll administration and coordinate with PEO on benefits management
• Implement and maintain HR policies and procedures
• Drive recruitment, onboarding, and training initiatives
• Conduct performance evaluations and manage professional development programs

Staff & Team Management

• Build and maintain a positive, high-performing workplace culture
• Proactively identify and resolve staff-related challenges
• Drive employee engagement and retention through effective leadership
• Handle internal communication and staff concerns efficiently
• Support positive patient experiences through effective staff management and operational excellence

Qualifications:

Required Experience

• 7+ years of progressive operations management experience
• Demonstrated success in building and leading teams
• Track record of implementing operational improvements and efficiency initiatives
• Experience in budget management and financial planning
• Knowledge of or ability to quickly learn healthcare operations

Essential Qualities

• Proven self-starter with ability to work autonomously and drive initiatives to completion
• Exceptional organizational skills with strong attention to detail
• Demonstrated track record of proactive problem-solving and initiative
• Outstanding time management skills with consistent punctuality
• Strong leadership abilities with focus on team development
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities while maintaining high standards of accuracy

Education & Experience

• Bachelor's degree in Business Administration, Operations Management, or related field is preferred but not required
• Candidates without formal education who can demonstrate exceptional operational and management experience are strongly encouraged to apply
• HR certifications (SHRM-CP/SCP, PHR/SPHR) are a plus
• We value proven experience and demonstrated ability to execute over formal credentials

Compensation & Benefits:

• Compensation ranging from $105,000 - $115,000 commensurate with experience
• Comprehensive benefits package including:
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid vacation time
  • Paid holidays

This is a full-time position reporting directly to the practice leadership team. The ideal candidate will be a hands-on leader who can balance strategic thinking with daily operational execution. While healthcare experience is welcomed, we value candidates who can demonstrate strong operational leadership and people management skills from any industry.