HR Operations Manager

Who We Are

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Who You Are

Front Range Community College (FRCC) aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees and communities. The Division of Organizational Development & Human Resources (ODHR) at FRCC fosters an inclusive work environment, supporting recruitment, talent development, and employee relations. The division provides Human Resources (HR) services including recruitment, benefits, and professional development. Our focus on strategic workforce planning ensures we attract and retain top talent aligned with FRCC's goals. Committed to diversity and inclusion, we drive initiatives promoting innovation and collaboration while fostering a culture of accountability.

Reporting to the Director of HR Operations, the HR Operations Manager is responsible for leading and supporting a team of HR Coordinators in the delivery of efficient and compliant onboarding, payroll, and HR support services. In this role, you will manage the day-to-day operations related to new hire paperwork, time and leave audits, personnel records, and payroll functions, ensuring accuracy and adherence to institutional policies and state requirements. As the HR Operations Manager, you will serve as a subject matter expert (SME) on key Human Resources Information Systems (HRIS) and provide training, coaching, and performance feedback to staff. You will also collaborate with other HR team members to identify process improvements, support data analysis and reporting, and provide high-level customer service to both internal and external stakeholders. This role includes regular auditing responsibilities, system troubleshooting, and back-up support across various HR functions to maintain operational continuity.

This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and will need to travel to all three FRCC campuses.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

SALARY: $62,456 - $65,579 annually

The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.

BENEFITS: For information about benefits, please view APT & Faculty Benefits.

SELECTION PROCESS: Position will remain open until filled with a priority deadline of July 29, 2025. This posting may be used to fill multiple or similar positions.

Preliminary screening will be made on the basis of a completed application package submitted by the candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the HR Operations Manager.

Primary Duties

New Hire Paperwork in Payroll:

• Manage the transition of monthly candidates from Talent Acquisition to HR Operations by monitoring onboarding events in NEOED, ensuring timely progression.
• Collaborate with the HR Systems Coordinator and HR Data Specialist to generate reports and analyze data, identify workflow bottlenecks and recommend improvements.
• Provide support and back-up to HR Coordinators for all duties when on leave and as needed.
• Provide back-up to support NEOED Hiring during peak times.

Supervision & Team Management:

• Hire, mentor and support a team of HR Coordinators responsible for onboarding tasks.
• Provide training, coaching, and regular performance feedback.
• Monitor workload distribution to ensure timely completion of onboarding tasks.
• Ensure HR Coordinators stay informed of new and changing policies or procedures that impact their work in onboarding and payroll.
• Act as the SME on HR Coordinator responsibilities, including the effective use of NEOED (applicant tracking/onboarding system) and Banner (HRIS/payroll system).

Payroll:

• Serve as a back up to the HR Payroll Specialist during bi-weekly payroll helping to ensure seamless payroll processing.
• Serve as a SME on Faculty Load and Compensation (FLAC) and Banner, guiding HR Coordinators through processes and providing timely support to resolve issues.
• Provide back-up support for bi-weekly payroll processing to ensure continuity and accuracy.
• Provide back-up for coordinators in processing manual timesheets for biweekly employees.

Quality Control of Records & Data Management:

• Review data storage and maintenance of HR files to ensure compliance with state system archival requirements and FRCC HR processes.
• Conduct regular audits of personnel files and payroll data, providing follow-up and guidance to HR Coordinators to ensure accuracy and compliance.

Leave and Time Management:

• Manage the process of annual leave roll overs from one fiscal year to the next.
• Ensure that monthly time and leave corrections are being completed monthly.
• Assist with troubleshooting of timesheet and leave errors and ensure follow-up with HR Coordinators.

Office Support:

• Provide customer service to all internal and external stakeholders.
• Ensure consistency in workflow management with all HR Coordinators by standardizing processes, providing guidance, and fostering alignment.
• Collaborate with each coordinator to implement shared best practices to maintain high levels of efficiency and quality across the team.
• Manage the HR general mailbox ensuring that emails are routed to the appropriate individual.

Required Competencies

• Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
• Relationship Building: Fosters and sustains robust connections with both internal and external stakeholders to effectively collaborate in providing support for all employees.
• Cultural Self-Awareness: Examines own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students and employees.
• Cultural Competence: Demonstrates an understanding of diverse cultures and effectively communicates with sensitivity to cultural nuances. Becomes knowledgeable about the ways to communicate and support employees of other backgrounds. Changes approach to reflect the new learning.
• Critical Thinking: Analyzes data provided and identifies any missing information crucial for a comprehensive understanding of the situation or problem, while also anticipating future needs or potential challenges based on available data and proactively planning to address them.
• Data Usage: Examines departmental data closely, with a focus on extracting meaningful insights to inform decision-making in challenging scenarios or amidst competing priorities, like task prioritization during peak onboarding phases or optimizing data entry workflows.
• Customer Service Mindset: Provides a positive, welcoming experience for employees; understands the impacts on employees and their families when tasks are not followed through timely or correctly.
• Integrity: Maintains strict confidentiality when handling sensitive employee information.
• Equity Mindedness: Views department operations through an equity lens and calls attention to processes that lead to inequity in serving our employees. Understands the College's equity goals and how your role supports FRCC's ability to achieve those goals.
• Leading from the Middle: Leads from your position by not only closely examining your responsibilities to the department, but by bringing forward ideas to your supervisor.
• Attention to Detail & Organizational Skills: Uses a critical eye for accuracy and completeness in data entry and documentation to ensure compliance and avoid errors that could impact employees and processes. Performs duties in a timely manner so employees are not negatively impacted.
• Time Management: Prioritizes tasks to keep the onboarding process running smoothly and effectively.
• Communication: Ensures that communication is culturally inclusive and respectful. Effectively communicating with colleagues, managers, and new hires to gather information, clarify requirements, and provide supportive assistance. Guides new hires effectively through the HR processes with the ability to explain policies and procedures clearly.
• Innovation: Looks for opportunities to enhance current processes and workflows by exploring new approaches and employing creative problem-solving techniques.

Qualifications

Required Education/Training & Work Experience:

• An associate degree in business or a related field and four (4) years of professional work experience with a focus on working with HR payroll, onboarding, technical processes, or data analytics.

OR

• A Bachelor’s degree in business or a related field and two (2) years of professional work experience with a focus on working with HR payroll, onboarding, technical processes, or data analytics.

AND

• Experience serving in a lead or supervisory role.
• Understanding of how Equity and Inclusion principles influence HR practices and the employee experience.

Preferred Education/Training & Work Experience:

• Ability to communicate effectively in Spanish.

Welcoming. Respectful. Inclusive. Together, we are FRCC.

For information on Front Range Community College’s Security, including Clery Act/Crime Statistics for the campuses and surrounding area, view FRCC’s Annual Security Report (Download PDF reader).