Graveyard Resident Advocate

Title: Graveyard Resident Advocate 

Department: Shelter   

Location: Salt Lake County Site  

Supervisor: Shelter Director  

Category:  Full time (32 or 40 hours per week)  

FLSA Status: Non-exempt  

Pay:  $17.00 per hour ($2.00 per hour differential available for graveyard/weekend hours; and .25 cents per hour differential for Bilingual English/Spanish).  

Schedule: Graveyard shift is 10pm – 600 am. Flexibility in shifts worked is required as shelter services operate 24 hours a day, 365 days a year.  

 Please note: We don't monitor applications on this site. To be considered for employment, you MUST complete our official application through our website. A resume alone does not count as an application. 

HOW TO APPLY: Visit svsutah.org -> Get Involved -> Employment Opportunities -> Select the position you're applying for -> Fill out an application that is linked on our website and submit it with your resume

GENERAL PURPOSE   

The Graveyard Resident Advocate is primarily responsible for attending to the needs of shelter residents, providing crisis support to callers on the 24-hour help line, and supporting the safety, cleanliness, and maintenance of the Shelter facility. 

The Graveyard Resident Advocate position may require a significant amount of time to be spent completing cleaning and restocking duties if/when resident/caller needs are minimal.    

South Valley Services is a survivor-centered organization where individuals impacted by domestic abuse and sexual violence can realize their own strength, courage, and resilience while on their path to an empowered future. 

ESSENTIAL DUTIES & RESPONSIBILITES   

• Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of services to clients.     
• Answer and manage multiple phone lines on the 24-hour help line; provide crisis advocacy, safety planning support, and referrals and information to help callers with guidance and resources; and document all activities in electronic database.  
• Provide supportive advocacy, active listening, and support residential living needs for Shelter residents including help answering questions and providing supplies.   
• Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization. 
• Ensure confidentiality and proper handling of all client information.   
• Clean resident bedrooms and bathrooms upon exit of residents and perform tasks necessary to maintain all areas free from health/safety/fire hazards. Basic cleaning tasks include but are not limited to: sweeping, mopping, dusting, changing and washing linens, and sanitizing bathrooms. During the graveyard shift, if resident/caller needs are minimal, this position focuses on deep cleaning, maintenance, and restocking duties.    
• Conduct safety and security checks of residents and property by moving inside and outside the facility.  
• Perform CPR and administer First Aid as needed.  

OTHER DUTIES & RESPONSIBILITIES  

• Attend required meetings and trainings. 
• Complete other duties as assigned.  
• Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors.  
• Monitor activity on camera security system to maintain safety of residents and security of property.  
• Complete miscellaneous duties to comply with sanitation, safety, health, and licensing regulations.   

QUALIFICATIONS & SKILLS  

• Ability to communicate clearly and concisely both verbally and in writing in English.  
• Ability to demonstrate/utilize compassion, empathy, and respect when interacting with residents and callers on the 24-hour helpline.  
• Ability to work collaboratively with SVS staff. 
• Pass and maintain cleared status on a Direct Access Clearance System (DACS) Criminal Background Check.   
• Obtain First Aid and CPR Certification within 30 days and recertify every two years.   

PREFERRED QUALIFICATIONS  

• Education or experience in any Human Services field  
• Bilingual (English/Spanish)   

WORKING CONDITIONS & PHYSICAL DEMANDS  

The work environment includes an office environment and a residential shelter environment. Answering the helpline, talking to callers, and entering information into a computer is required. Moving around the shelter to perform maintenance and conduct security and safety checks is also required, as is time spent cleaning/sanitizing resident rooms and bathrooms and restocking supplies in common areas. These duties require moving up and down stairs, lifting/moving items to facilitate cleaning and stocking, and moving around outside the shelter during all weather conditions. Other tasks may be necessary for the maintenance of the shelter and safety of the residents.  

EQUIPMENT USED  

Operation of basic office equipment such as telephone, computer, fax, copy machine, and camera security system; and basic cleaning tools such as mop, broom, steamer, vacuum, and washer/dryer.   

Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job.  Duties, responsibilities, or activities may change at any time with or without notice.  

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Contact SVS Human Resources for assistance.