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Substitute EOPS/CARE & CalWORKs Assistant

Cuesta College

Substitute EOPS/CARE & CalWORKs Assistant

Cuesta College

Salary: $22.23 Hourly

Job Type:

Job Number: FY2526-00041

Location: San Luis Obispo & North County Campus, CA

Department: Student Success & Support Programs

Closing: 8/29/2025 11:59 PM Pacific

Job Description Summary

This is a recruitment for a short-term/temporary position.

DEFINITION

Under the general supervision of the Dean of Student Success & Support Programs or Director, assists in the implementation of the assigned programs - EOPS/CARE & CalWORKs. The incumbent organizes and manages student appointment scheduling; provides a welcoming presence; assists students in the computer lab; performs a variety of routine to moderately complex secretarial and clerical work which includes carrying out oral and written directions, basic record keeping, and procedures requiring considerable contact with the public and other college staff; and performs other related duties as required. This position could be assigned to work at any of our educational sites.

DISTINGUISHING CHARACTERISTICS

This class is distinguished from other classes in that the incumbent is responsible for running a high-volume office that serves financially and educationally disadvantaged individuals, former foster youth, students with dependents, and those transitioning from cash aid to work. The position has a high level of public contact and requires incumbents to exercise sound judgment in application of standard practices and procedures and work independently. Incumbents may train and oversee student employees in a lead capacity

Incumbents in this position support student learning outcomes and institutional effectiveness by creating an office environment that allows students, staff and faculty to conduct District business in an effective and efficient manner thus increasing the access and success of targeted student groups

Essential Functions & Qualifications

As a substitute until the permanent position is filled, the job duties may be a subset of the below essential functions.

ESSENTIAL FUNCTIONS

• Organize and oversee the day-to-day functions of the assigned programs;

• Greet and work with the public, students, and college staff as they seek to access programs and services in-person and in virtual settings;

• Answer and manage multiple VOIP phone lines and assist caller or forward as appropriate;

• Disseminate information about programs and assist students as they complete program application(s);

• Prepare correspondence, flyers, brochures, and notices as necessary; to assist in outreach efforts on campus; and within the local communities to increase awareness of the EOPS/CARE & CalWORKs programs and services using traditional & video publication tools;

• Exercise sound judgement to interpret program policies and procedures;

• Receive general email inquiries and reply or forward as appropriate;

• Open and classify incoming mail and other information;

• Schedule student appointments and provide reminders using established scheduling software and other communication tools as appropriate;

• Create and maintain operational calendars, schedules, and other functions of the three programs established scheduling and tracking software; learning management system site, and website;

• Provide support with reports from scheduling and tracking software;

• Assist Counselors with appointment preparation as necessary;

• Distribute and track the distribution of resources to students;

• Coordinate the scheduling of embedded student employees and tutors;

• Assist students in the computer labs with software use, printing, and other needs;

• Inventory and order office supplies;

• Recruit, orient, train, and oversee student employees;

• Maintain kitchen supplies, clean and tidy daily;

• Assist staff with clerical tasks including but not limited to scheduling in-person and virtual meetings and activities, distributing agendas and minutes, creating & tracking requisitions, updating mailing lists, publicizing events across a variety of platforms;

• Update case notes, contact records, and other student tracking data;

• Update and monitor websites;

• Organize and maintain computer lab daily;

• Participate in IPPR Process; and

• Perform other related duties as required.

QUALIFICATIONS

Education:

Required

• Graduation from high school or equivalent.

Preferred

• Associate degree.

Experience:

Required:

• Two years' experience working with diverse populations from varying socioeconomic, cultural and ethnic backgrounds including staff and/of students with physical and learning disabilities.

• Education may be substituted for experience on the basis of one year of education for two years of experience.

Knowledge of:

• Office management techniques and organizational skills, record keeping and administrative practices;

• Filing systems and word processing;

• Written communications;

• Interpersonal skills, using tact, patience and courtesy;

• College programs and student services processes, procedures, and requirements of the college's EOPS, CARE and CalWORKs programs; and community resources available to the population served;

• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, online meeting tools, and/or database software;

• Correct usage of English, grammar, spelling, punctuation, and vocabulary; and

• District policies and procedures.

Ability to:

• Communicate effectively orally and in writing;

• Perform a wide variety of clerical and keyboarding work;

• Sustain regular work attendance

• Understand, interpret, and apply laws, regulations, policies, guidelines and procedures;

• Maintain confidentiality of personnel and student matters, records and student information;

• Operate a word processor, computer terminal, file scanner, and other office equipment;

• Troubleshoot office equipment and coordinate maintenance/repair as needed;

• Maintain accurate records, compile data, and prepare reports;

• Work independently with minimal supervision and initiate and prioritize work as required;

• Understand and carry out oral and written directions;

• Establish and maintain cooperative working relationships with the public, students, and college staff in routine situations which require tact, discretion and courtesy; and

• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

Physical ability to:

• Read and comprehend printed matter and text and data on computer monitors;

• Listen and comprehend verbal communication and direction given during a video conference;

• Communicate intelligibly and effectively via speech, telephone, written correspondence, video, and/or email;

• Sit or stand for extended periods of time;

• Lift and/or carry (25) pounds; and

• Exert manual dexterity sufficient for keyboard and other office equipment operation.

License and Certificates (must be continuously current):

Required

• Valid driver's license and eligible to obtain California driver's license upon hire.

Additional Information

This is a short-term/temporary position.

Interview Process Information

Selected applicants will be contacted for an interview.

To be considered for this position please visit our web site and apply on line at the following link: https://apptrkr.com/6481432

The San Luis Obispo County Community College District promotes inclusiveness, prohibits discrimination, and encourages all qualified persons to apply. As an Equal Employment Opportunity Employer, Cuesta College actively seeks candidates with diverse backgrounds to assist students, staff, and faculty. For ADA (Americans with Disabilities Act) assistance with the application and/or interview process, please contact the Human Resources Office: (805) 546-3129.

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