Bilingual Lead Care Manager

Description

By joining the San Diego Center for Children, you will empower children and families through transformative mental health care and educational services.  Our vision is to inspire a world where children and families live joyful, healthy lives.  We serve over 1,000 people every day - are you ready to make an impact?  

Join us - and work with purpose!  

POSITION BENEFITS

• Team-oriented, Multidisciplinary Approach
• Ongoing, High-Level Learning and Development Opportunities 
• Culturally Diverse Environment 
• Joint Commission Accredited Organization 
• Comprehensive Health Insurance (Medical, Dental, Vision, Pet)
• Retirement Savings Plan: 403(b) - With Employer Match Up To 3%
• Generous Paid Time Off (Vacation, Sick Leave, Holidays)
• Wellness Programs
• EAP - Employee Assistance Program
• Employee Discounts For Those Pursuing a Higher Education
• Employee Discounts
• Employee Recognition Program
• Opportunities for Career Advancement
• May Be Eligible For State or Federal Loan Forgiveness Programs For Work With Underserved Populations
• All Offsite Programs Have a Bonus Structure

POSITION SUMMARY

Under the direction of the ECM Program Manager, the Lead Care Manager (LCM) provides direct service, as well as coordinates care management and functions as a part of a "Care Team" for the Enhanced Care Management Program (ECM). The LCM oversees specific cases, coordinates health care benefits, provides education and facilitates client access to care in a timely and cost-effective manner. The LCM collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment, while ensuring access to appropriate services and maximizing client benefit. The LCM also serves as an advocate for clients, an active member of the interdisciplinary team, a liaison with other programs and external health and social service providers in the community.

ESSENTIAL ROLES AND RESPONSIBILITIES (Other Duties May Be Assigned)

• Assess client needs in the areas of physical health; mental health; SUD; oral health; trauma- informed care; social supports; housing; vocational/employment; wellness; and referral and linkage to community-based services and supports.
• Oversees the development and implementation of the Individual Care/Health Action Plans.
• Offer services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or community-based services.
• Connect clients to other social services and supports that are needed (e.g., community support group).
• With permission, coordinate/advocate on behalf of client with health care professionals (e.g., PCP).
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction Techniques, and Trauma-Informed Care principles.
• Work collaboratively with hospital staff regarding Transitional Care Planning.
• Conduct outreach and engagement activities to facilitate linkage to the ECM program. Outreach and engagement includes phone calls, mailed information, and community visits.
• Accompany clients to office visits, as needed and appropriate.
• Evaluate progress and update goals.
• Provide mental health promotion.
• Arrange transportation, as needed.
• Complete documentation within timeframes established by the individual action plans.
• Attend weekly staff/team meetings and supervision.
• Attend training as assigned (e.g., MI, ACEs Certification).
• Collect and enter client data as requested

SKILLS AND ABILITIES

• Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.
• Ability to do home visits and outreach.
• Experience with usage of EMR/EHRs/Care Management software.
• Strong organization skills and ability to manage and maintain a personal schedule.
• Ability to establish priorities and meet deadlines.
• Ability to work independently within a virtual operating environment and a team.
• Excellent oral and written communication skills.
• Ability to exercise judgment in the application of professional services.
• Active listening skills and genuine compassion for others.
• Enjoys collaboration within a team environment and working with people of different skills and experience.
• Knowledge of community resources in the local market.
• Able to maintain clear professional boundaries with patients and coworkers.
• Commitment to represent the organization with professionalism.
• Demonstrates cultural humility and ability to work with diverse groups of clients.
• Comfortable using computer for documentation, communication, and organizing work.

LANGUAGE SKILLS

Ability to read, analyze, and interpret medical records, journals, reports, and legal documents; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; Ability to effectively present information to management and public groups; Ability to produce clear, concise, and clinically appropriate records.

REASONING ABILITY

Ability to read, analyze, and interpret medical records, journals, reports, and legal documents; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; Ability to effectively present information to management and public groups.

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hand to finger, or feel, reach with hands and arms, and talk or hear. The employee must occasionally lift up to 25 lbs. when necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT 
The work environment is an office environment and community locations, such as client’s home, with low to moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

DIVERSITY STATEMENT 

 The San Diego Center for Children is committed to:  
• Actively recruiting, retaining, and supporting diverse staff at all levels of the organization,  
• Ensuring that diverse perspectives are included in the development and implementation of policies, practices and services, and that individuals feel empowered to advance our mission within an atmosphere of trust, safety, and respect,  
• Encourage and provide access to professional development in order to deliver equitable and culturally informed services to the population we serve 

Qualifications

MINIMUM QUALIFICATIONS

• Bilingual in Spanish
• Associate Degree, or equivalent from a two-year college or technical school, or one year of related experience and/or training; or equivalent combination of education and experience
• Valid CA Driver’s License
• Must be 21 years of age or older
• Knowledge of community resources and experience with Care Coordination

PREFERRED QUALIFICATIONS

• Long-time resident of the community with good knowledge of community resources.
• Prior experience as a Community Health Worker, Peer Support Specialist, Medical Assistant or similar role