Dispute Resources Investigator

The Level I Dispute Resources Investigator conducts centralized oversight to address complaints and grievances from students, employees, and community members through intake, triage, analysis, interim measures, and investigation of complaints and employee grievances. Trains and collaborates with college administration, faculty, and staff regarding processes governed by policy and administrative procedure regarding Title IX, Title VII, Employee Code of Conduct, student, and community complaints.

Duties & Responsibilities

• Receives complaints and concerns and provides guidance on the applicable resources and processes for addressing them
• Interprets complex rules and explains them to participants during the complaint resolution process
• Identifies and collects relevant evidence to determine facts needed to resolve a concern or complaint, including establishing rapport with reluctant witnesses, active listening and questioning, and analyzing records
• Identifies the applicable standards of evidence and policies, procedures, laws or other rules implicated by a particular complaint or concern. Applies those standards to the evidence
• Writes comprehensive reports and communicates analysis and findings to all participants. The reports describe the investigation method and process, the evidence-based description of events, and an analysis of whether applicable standards were violated, along with recommendations for further steps to resolve the issue(s). Analysis may include root cause determinations (i.e. ambiguous policy language, insufficient training, miscommunication, etc.) and assessing the effectiveness of current policies and procedures
• Follows-up with management to ensure areas of concern identified by an investigation have been addressed
• Coordinates with other units needed to resolve a particular concern which might include collecting information, interim measures to protect the interests of those involved prior to a resolution and providing information or analysis to a final decision-maker
• Protects the integrity and confidentiality of the review/investigation and resolution processes
• Provides formal training and informal coaching to College personnel and units on laws, regulations, and College standards (i.e. Title IX, discrimination, retaliation), as well as the processes for resolving complaints and concerns regarding those standards
• Maintains electronic case files and a centralized database to track information about concerns and complaints. Prepares data analysis reports to identify trends and patterns for management to inform process improvements and better address risk. Includes periodic reporting to College organizations and the Board
• Recommends changes to policies and procedures based on observations from investigations
• Advises potential complainants of both informal and formal options for addressing concerns
• Makes recommendations and works in collaboration with administrators and supervisors to prevent or correct unlawful discrimination and retaliation and failure to comply with applicable laws, regulations, and College policies
• Inputs data in a timely manner into case file management system
• Conducts follow-up with appropriate administrators regarding recommendations for corrective or remedial action
• Develops campus outreach programs that support understanding and compliance with College standards of conduct
• Performs all other duties and responsibilities as assigned or directed by the supervisor