Front Desk Administrator

Perform For Golf is seeking a reliable, organized, and personable Front Desk Admin to join our San Mateo location. This role is ideal for someone who enjoys being the first point of contact, keeping operations running smoothly, and supporting both clients and staff across business, marketing, and facility needs.

The Front Desk Administrator & Operations Coordinator serves as the welcoming face of the facility while providing essential administrative, marketing, and operational support. This position plays a key role in delivering an exceptional client experience and maintaining a professional, organized, and inviting environment.

Essential Duties and Responsibilities

Front Desk & Client Experience

• Greet clients, members, and guests with a friendly and professional presence
• Manage front desk operations including check-ins, scheduling support, and general inquiries
• Answer phones, respond to emails, and direct messages to appropriate team members
• Assist clients with forms, waivers, and basic account or scheduling questions
• Assisting members on the gym floor regarding equipment and other machine use.

Business, Sales & Administrative Support

• Support daily business operations including data entry, filing, and record management
• Assist with billing, payments, and basic reporting as needed
• Maintain organized systems for scheduling, client records, and internal documentation
• Give tours to members and walk-bys, 
• Support leadership and staff with administrative tasks and operational coordination

Marketing & Community Engagement

• Assist with marketing administration tasks including event preparation and follow-up
• Support tabling events, community outreach, and on-site promotions
• Help prepare marketing materials such as flyers, signage, and handouts
• Represent Perform For Golf professionally at events and community activations

Facility Operations & Space Management

• Maintain a clean, organized, and welcoming front desk and common areas
• Perform light tidying and cleaning throughout the day to uphold facility standards
• Ensure supplies are stocked and communicate inventory needs to leadership
• Help keep the facility client-ready and aligned with brand standards at all times

Communication, Coordination & Operations

• Serve as a central point of communication between clients, coaches, and staff
• Support daily workflows to ensure smooth and efficient operations
• Assist with special projects and operational initiatives as needed

Requirements and Qualifications

• High school diploma required; college coursework or degree preferred
• Previous front desk, receptionist, administrative, or customer service experience preferred
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Professional, welcoming, and dependable demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable using Google Workspace, scheduling software, and basic spreadsheets

Physical Demands and Work Environment

• Ability to stand and sit for extended periods at the front desk
• Occasional lifting of up to 25 pounds
• Light physical activity related to tidying, organizing, and event setup
• Vision requirements include close, distance, and depth perception
• Moderate noise level typical of a fitness and training facility