Customer Experience Specialist

Summary/Purpose of the Position: 
The Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required. 

Essential Duties, Functions and/or Responsibilities:  

Handle incoming phone calls from our 800 numbers 

Assist customers with placing orders and providing quotes over the phone 

Assist in managing our shared customer support inbox by responding to customer inquiries 

Perform general account management to our smaller, unassigned accounts 

Provide order status to customers via phone or email 

Provide assistance to our customers via web chat 

Respond appropriately to customer requests for information 

Indirectly responsible for product quality 

Perform other duties, and tasks as assigned 

Qualifications

Education and/or Work Experience Requirements: 

High School Diploma or GED required 

AA in business is preferred 

3+ years of sales related customer service tasks and responsibilities is required 

Excellent communication both verbally and in writing 

Attention to detail 

Microsoft Office skills and knowledge (data entry) 

Prior experience utilizing an ERP system 

Physical Requirements:  

Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards 

Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations 

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas. 

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.