Front Desk Manager

Front Desk Business Development & Membership Manager

Crull Fitness | Full-Time | Sales & Client Success

About Crull Fitness

Crull Fitness is more than a gym—we are a community dedicated to helping athletes, families, and individuals of all abilities achieve their goals. From elite sports performance training to general fitness and adaptive programs, we pride ourselves on creating an environment where every member feels supported, motivated, and valued.

We are seeking an energetic, personable, and results-driven Front Desk Business Development & Membership Manager to serve as the face of our organization while driving membership growth and client retention.

Position Overview

The Front Desk Business Development & Membership Manager is responsible for creating exceptional first impressions, managing membership sales, building client relationships, and supporting the overall growth of Crull Fitness. This role combines customer service, sales, marketing support, and business development into a leadership position that directly impacts the success of the company.

The ideal candidate is outgoing, highly organized, comfortable with sales, and passionate about helping people find the right fitness solutions for their goals.

Key Responsibilities

Membership Sales & Business Development

• Generate new membership sales through tours, consultations, and relationship building.
• Follow up with leads, inquiries, and prospective members.
• Develop and maintain partnerships with local businesses, schools, sports organizations, and community groups.
• Execute membership campaigns, promotions, and referral programs.
• Track sales metrics and work toward monthly and quarterly growth goals.
• Identify opportunities to increase revenue through programs, services, and member engagement initiatives.

Front Desk & Client Experience

• Serve as the first point of contact for members, guests, and prospective clients.
• Provide exceptional customer service in person, by phone, email, and social media.
• Manage member check-ins, scheduling, and account updates.
• Handle membership enrollments, renewals, upgrades, and cancellations.
• Resolve member concerns professionally and efficiently.
• Ensure the facility maintains a welcoming, professional atmosphere.

Operations & Administration

• Maintain accurate membership and client records.
• Assist with billing, membership agreements, and payment processing.
• Coordinate communication between members, coaches, and management.
• Support gym events, workshops, and community outreach efforts.
• Help implement systems and processes that improve operational efficiency.

Qualifications

Required

• Excellent communication and interpersonal skills.
• Previous experience in sales, customer service, hospitality, or business development.
• Strong organizational and administrative abilities.
• Professional appearance and positive attitude.
• Comfortable using CRM systems, scheduling software, and basic office technology.
• Ability to work independently while contributing to a team environment.

Preferred

• Experience in the fitness, wellness, sports, or healthcare industries.
• Membership sales or client retention experience.
• Experience with social media marketing and community outreach.
• Leadership or management experience.
• Passion for fitness and helping others achieve their goals.

What We're Looking For

• A relationship builder who genuinely enjoys connecting with people.
• A motivated sales professional who thrives on achieving goals.
• A problem solver who takes initiative and ownership.
• Someone who wants to grow professionally while helping grow the company.
• A team player who embraces the mission and culture of Crull Fitness.

Compensation & Benefits

• Competitive base salary plus commission and performance incentives.
• Opportunities for advancement and leadership growth.
• Complimentary gym membership.
• Continuing education and professional development opportunities.
• The chance to be a key contributor to a growing fitness company.

Why Join Crull Fitness?

At Crull Fitness, you won't just manage memberships—you'll help build a thriving community and play a direct role in the growth of an exciting company. If you're passionate about people, business development, and making a difference, we'd love to meet you.

Apply today by submitting your resume and a brief introduction explaining why you'd be a great fit for Crull Fitness.