Assistant Manager Trainee

We are seeking for an Assistant Manager Trainee to represent AT&T Business. In this role, you’ll gain hands-on experience with commercial-grade solutions that keep everything from clinics to warehouses running smoothly. With mentorship, structure, and a dash of wit, the Assistant Manager Trainee learns to lead by doing.

As an Assistant Manager Trainee, you will work closely with experienced managers to learn the principles of effective leadership, including coaching team members, managing schedules, and ensuring exceptional customer service standards. This Assistant Manager Trainee role provides a foundational understanding of how to drive both team performance and business results.

Why the Assistant Manager Trainee Role Matters

You’re the future steward of our brand promise to businesses. The Assistant Manager Trainee learns to uphold the standards of team management and customer engagement, ensuring every interaction reinforces the reliability and innovation of AT&T Business

Key Responsibilities of the Assistant Manager Trainee

• Build management capability by shadowing senior leaders, assisting with scheduling, and practicing leadership techniques that align with AT&T Business standards.
• Strengthen team engagement by motivating staff, clarifying performance goals, and ensuring consistent service and sales standards across business accounts.
• Support daily operations by coordinating activities, overseeing promotional campaigns, and ensuring compliance with AT&T Business policies and procedures.
• Develop sales expertise by guiding clients through AT&T Business solutions, explaining product features, and supporting account growth across enterprise segments.
• Maintain CRM accuracy by documenting interactions, tracking performance metrics, and recording feedback to improve retention, compliance, and customer satisfaction.
• Collaborate across teams to align messaging, resolve challenges, and deliver seamless customer experiences that reinforce AT&T Business connectivity solutions.

What We’re Looking For in an Assistant Manager Trainee

• High school diploma or GED required; coursework in business, communications, or management preferred.
• Experience in customer support, retail, or sales is highly valued, particularly within subscription‑based or wireless service environments.
• Strong communication and leadership abilities, with proven capacity to motivate teams and guide performance toward business objectives.
• Organized, proactive, and collaborative, with a growth mindset and commitment to driving team success across AT&T Business operations.
• Proficiency with CRM platforms and digital tools to manage accounts, track engagement, and streamline workflows for accuracy, compliance, and enterprise retention.