Collections Specialist
Collections Specialist – Hotline Delivery Systems
Communication Skills
- Professional, clear, and tactful communication
- Ability to handle difficult conversations without damaging client relationships
- Strong listening skills to uncover payment issues or disputes
- Confidence in phone, email, and meeting interactions
Relationship Management
- Maintains positive customer relationships while enforcing payment expectations
- Understands account history and customer dynamics
- Builds trust so customers respond proactively
Attention to Detail
- Tracks invoices, credits, deductions, disputes, and payment histories accurately
- Identifies discrepancies quickly
- Maintains organized documentation and follow-up schedules
Persistence and Follow-Through
- Consistently follows up on overdue accounts
- Does not avoid uncomfortable conversations
- Maintains professionalism under pressure
Essential Job Functions
- Written and verbal communication with clients
- Initiate collection calls and/or correspondence via email on past due accounts
- Manage and maintain all assigned customer accounts
- Analyzing past due Accounts Receivable and prioritizing collection efforts
- Reconciling customer short pay
- Work closely with billing to implement processes and policies that contribute to accurate invoicing
Schedule: Monday – Friday, 08:00 – 17:00
Location: 3711 S. 20th Ave. Euless, TX 75261
Pay: $22-$25 an hour