Customer Service Representative

Hotline Delivery Systems

Looking to start your career in Transportation & Logistics? Or ready to take your customer service experience to the next level?

Hotline Delivery Systems is looking for a motivated, dependable, and customer-focused professional to join our team.

This is more than a customer service position — it’s an opportunity to learn the transportation and logistics industry, gain valuable experience, and grow your career.

If you're organized, a strong communicator, enjoy solving problems, and thrive in a fast-paced environment, we want to hear from you!

What You’ll Do

• Serve as a primary point of contact for customers regarding shipments, deliveries, and service inquiries.
• Perform accurate order entry and data entry within internal systems.
• Work closely with dispatchers, drivers, and warehouse teams to keep shipments moving smoothly and on schedule.
• Respond to customer concerns and resolve issues quickly and professionally.
• Maintain accurate customer and shipment records and follow up on open service issues.
• Provide customers with timely updates regarding freight status, delays, and scheduling changes.
• Communicate proactively with customers and internal teams to help prevent service issues.
• Build strong customer relationships through reliable, responsive, and professional service.
• Learn the day-to-day operations of the transportation and logistics industry, including freight, dispatch, deliveries, and customer operations.

What We’re Looking For

• Previous experience in customer service, transportation, or logistics is preferred — but not required for the right candidate.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Proficiency with Microsoft Office Suite; experience with a Transportation Management System (TMS) is a plus.
• Strong attention to detail and accuracy.
• Positive attitude with a team-first and customer-first mindset.
• Dependable, professional, and willing to take ownership of your responsibilities.
• A willingness to learn, grow, and take on new responsibilities.
• Someone who doesn't wait to be told there is a problem — you see it, communicate it, and help solve it.