Manager, Dog Care Operations

Job Purpose

The purpose of this position is to oversee the Operations of a 24-hour dog care facility with growth potential to oversee multiple locations.

Job Duties

1. Lead a staff of dog handling professionals to efficiently and safely care for the dogs in the facility.
2. Manage employee hiring, policy compliance, and workforce planning.
3. Ensure excellent customer service for the dog parents in the lobby, the phone and social media.
4. Work closely with marketing, sales, and accounting to optimize facility performance.
5. Lead and guide facility in Key Performance Indicators (KPI) including dog/staff ratio, customer service surveys/reviews, social media postings, P&L Statements, and QA Phone audits.

Job Qualifications

1. Hospitality Management, Operational Leadership, or Supply Chain Management bachelors degree
2. Fluent in Microsoft Word, Excel and PowerPoint
3. Ability to quickly pick up new applications.
4. Comfortable and skilled in developing good internal and external relationships.