Service Desk/ Desktop Computer Support Specialist Facilitated Internship
Internship Description
We are looking for an enthusiastic Service Desk/Desktop Computer Support Specialist intern to join our Business Technology Services department and provide creative ideas to help achieve our goals. You will have administrative duties in developing and implementing computer support. As a Client Services intern, you will collaborate with our BTS team in all end user support areas. Your insightful contribution will help develop, expand, and maintain end user support. This internship will help you acquire trouble shooting skills and provide you with knowledge of various end user support strategies. Ultimately, you will gain broad experience in Computer & Customer Support Services and should be prepared to enter any fast-paced work environment.
Intern Job Responsibilities:
- Triage incoming Incidents and Service Requests to identify the issue and observe the problem area closely to form a detailed image of issue.
- Assist with Computer Refresh process
- Support and assist end users by phone/chat/email/in-person
- Application support
- Limited mobile device support
- Performs preventative maintenance
- Create/Update knowledge base articles
- Tests fixes to ensure problem has been adequately resolved
- Support mid and senior level team members as needed
Work Hours & Benefits
Flexible hours are available within the work week of Monday – Friday 8:00 am – 5:00 pm. Internship opportunities are available throughout the summer and fall semesters. You will be working primarily with an assigned Mentor and will benefit from a 1:1 mentor to mentee/intern ratio.
Intern Qualifications / Skills:
- Outstanding verbal and written communication
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
- Meticulous organizational abilities
- A strong desire to learn and research technology support skills
- Diligent professionalism
- Knowledge of basic computer hardware
- Experience with desktop operating systems
- Ability to use a personal computer and other office equipment
- Various application support experience
- Ability to deal well with ambiguity and fast-paced change
- Adherence to confidentiality and privacy of all employees
- The employee must occasionally lift and/or move up to 25 pounds
Education, Experience, and Job Requirements:
- A minimum of one-year experience preferred in information technology systems and deep emphasis on customer service and problem resolution, Service Desk, or telephone support
- Preferred certification in computer and help desk competencies: i.e., ITIL, A+, Microsoft, or HDI
- Knowledge of Microsoft Office software and ability to learn and use institutional software systems such as an ITSM tool, contact center phone/chat system, and active directory
- Must sign a Non –Disclosure Agreement (NDA)
- Must have a Background Check
- Must have a Drug and Alcohol test
If you are interested, please reply, and submit to job posting.