Sales Support Coordinator

Job Title: Sales Support Coordinator

Company Overview:

At HALF BAK'D, we are pioneering new standards in the hemp industry by combining innovation, quality, and a commitment to excellence. Located in the heart of the vape and smoke shop scene across the United States, we offer an unmatched selection of premium hemp products tailored to meet the evolving needs and preferences of today's consumers. Join us in reshaping the hemp landscape and contribute to our mission of delivering excellence.

Job Purpose:

The Sales Support Coordinator plays a pivotal role in supporting our dynamic sales team by facilitating various sales activities and ensuring seamless operation of day-to-day tasks. This role is crucial for maintaining efficient sales operations and aiding in the implementation of marketing strategies.

Key Responsibilities:

• Assist with sales activities, including processing and running credit card transactions.
• Act as a liaison with the warehouse team to ensure timely delivery and issue resolution.
• Coordinate the creation and distribution of marketing materials to support sales and promotional efforts.
• Manage logistical tasks such as ordering lunch and arranging travel and itineraries for sales staff.
• Facilitate interdepartmental communication to streamline operations and enhance team effectiveness.
• Support the VP of Sales and Director of Sales in organizing and coordinating sales and marketing campaigns.
• Handle inbound calls, addressing queries, and providing necessary information to customers, thereby ensuring excellent service and support.
• Make outbound customer service calls to clients for updates on orders, resolution of issues, and communication of promotional offers, thereby maintaining a proactive relationship with clients.
   

Requirements and Qualifications:

• Proficient in all Microsoft Office & Google applications. Intermediate-advanced skills in Excel, a plus.
• Experience in a fast-paced environment; able to multitask effectively.
• Excellent communication skills, both verbal and written.
• Cheerful demeanor, enjoys interacting with people, and highly energetic.
• Graphic design experience is a plus.

Performance Expectations:

• In the short term, the goal is to effectively fill the operational gaps of our sales manager.
• Long term expectations include becoming an integral part of the sales process and developing improved business practices.

Benefits and Compensation:

• Salary: $50,000 per year, full-time position.
• Comprehensive benefits package including health insurance, dental insurance, and paid time off (PTO).
• Monthly performance bonuses to reward outstanding contributions and achievements.

Challenges:

• Candidates should be prepared to work in a dynamic and fast-paced environment, adapting quickly to changing priorities.