Counselor II (Mobile Outreach Station)
The City of Long Beach, Department of Health and Human Services has an opening for one (1) unclassified, at-will full-time Counselor II position in the Homeless Services Bureau. Reporting to Public Health Professional II, this position will conduct intake, assessment, and consultation to people experiencing homelessness regarding various homeless services within the City as part of the Mobile Outreach Station program. This position is located at the Multi-Service Center, 1301 West 12th Street, Long Beach, CA 90813.
EXAMPLES OF DUTIES
- Conducts client intake, counseling, and assessment to evaluate client needs;
- Provides crisis intervention counseling and de-escalation for clients;
- Connects clients to services based on assessed needs;
- Develops and assists in the implementation of ongoing client service plans;
- Maintains case records and required electronic reporting documentation in the Homeless Management Information System;
- Pursues new referral contracts within the community;
- Serves as a liaison and advocating for individuals and families experiencing homelessness;
- Participates in case conferences and case reviews with colleagues, partnering agencies, and other supportive services;
- Facilitates referrals to a variety of agencies;
- May lead or supervise other team members to ensure that clients receive wraparound support and services; and
- Performs other duties as assigned.
REQUIREMENTS TO FILE
MINIMUM REQUIREMENTS:
- High School Diploma, GED, or equivalent certification.
- Four years of experience providing services in a public health or social service setting.
- Academic degrees in Social Work, Public Health, Public Administration, or a closely related field may be substituted for required experience on a year-for-year basis. Copy of degree or transcripts denoting degree conferment required if qualifying with an academic degree.)
- Valid motor vehicle operator license.
- Required to obtain a California motor vehicle operator license within 6 months if out of state. DMV K4 driver license information report printout required during onboarding for California residents.)
DESIRABLE QUALIFICATIONS:
- Bachelor’s Degree in Social Work, Public Health, Public Policy, Public Administration, or a closely related field.
- Experience conducting street outreach and supportive service delivery to people experiencing homelessness.
- Experience working with the Homeless Management Information System (HMIS)
- Ability to work evenings, nights, weekends, and holidays.
- Bilingual skills (Khmer, Spanish, Tagalog, and/or Vietnamese)
SUCCESSFUL CANDIDATE WILL DEMONSTRATE
- Ability to work independently and as part of a team, be flexible, and manage multiple assignments in a dynamic and fast-paced environment.
- Ability to work effectively with a wide variety of people and populations by consistently exercising tact, good judgement, and a proactive, problem-solving focused style.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to de-escalate and resolve conflicts independently and effectively.
- Proficiency in the use of computers, including email, internet, and office productivity software (e.g. Microsoft Word, Excel, Outlook, and PowerPoint).
SELECTION PROCEDURE
This recruitment will close at 11:59PM PST, on Friday, April 26, 2024. To be considered, applicants must submit a resume, cover letter, and proof of education in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please contact (562) 570-6927.
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