IS Business Analyst- Senior - Information Technology– San Francisco Human Services Agency (1053) (143216)

We are looking for a highly motivated and team-oriented individual to join our team of business analysts who support an ecosystem of apps used to provide timely services and benefits to San Francisco’s most vulnerable residents.  This role will mainly support CalSAWS, an eligibility determination/benefit issuance/case management system used to administer public assistance benefits. 

This role operates in the intersection between business process and systems.  While you need to have technical aptitude, you will not be performing programming duties or need to have network engineering skills.  The responsibilities are geared more towards analyzing how welfare rules and regulations impact how the system is administered, and troubleshooting technical issues within the context of business policies and operations.   This requires acquiring a working knowledge of business practices and rules and regulations governing public assistance programs.

Your key role is to manage and maintain CalSAWS apps used by our internal staff.  CalSAWS is a highly-complex, multi-faceted case management system used by staff to determine eligibility to various public assistance programs such as CalFresh, Medi-Cal, CalWORKs, CAAP, Employment Services and Foster Care.  It is complemented by several apps that support benefit issuance and management reporting as well as several public-facing apps that allow our customers to self-serve and access services and information. These systems include BenefitsCal, AmazonConnect, EBTedge and CalWIN Read-Only. 

The successful candidate is analytical and has a high capacity to process and curate rapidly-evolving information; adaptable and able to pivot quickly as circumstances demand; able to comprehend complex welfare policy and analyze cross-impacts on systems and business processes; ability to work collaboratively with internal and external stakeholders, and bridge communication gaps between these groups to ensure successful system implementation.