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Customer Service Representative

Our company offers competitive salary, 401K Plan with profit sharing, 100% Company Sponsored Medical Insurance, Paid Vacation/Sick/Holidays, Corporate Discount Program, Advancement Opportunities and much more!

Customer Service Representative needed in multiple office locations including Hacienda Heights, Diamond Bar, Irvine, San Gabriel, Cerritos

Responsibilities:

  • Manage incoming calls to identify and assess customers’ needs to achieve satisfaction
  • Manage client relationships in a fast-paced environment, while demonstrating persistence along with problem solving and decision making skills to work with clients through a variety of challenging situations.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Perform supporting tasks for Managers in providing exceptional service to clients by completing assigned tasks in a timely and accurate manner.
  • Assist clients by answering questions about their policies, providing accurate, valid and complete information such as explaining insurance concepts and processing claims paperwork (training will be provided!)
  • Quickly and accurately file applications and process claims
  • Provide additional support to teammates and staff as needed

Qualifications:

  • Bilingual in English and Mandarin/Cantonese Chinese
  • Strong interpersonal and communication skills, both written and oral
  • Customer orientation and ability to adapt/respond to different types of characters
  • Must be able to work independently and also thrive in a team environment
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficiency in Microsoft Office Suite, including Outlook

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

Work Remotely

  • No

Job Type: Full-time

Salary: From $20.00 per hour

Benefits:

 

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 

Shift:

 

  • 8 hour shift

 

Weekly day range:

 

  • Monday to Friday
  • Weekends as needed

 

COVID-19 considerations:

We are committed to protecting our employees and preventing the spread of COVID-19 at our workplace. We stay informed on the virus presence in our community as well as following the recommendations made by national and local health agencies.

Education:

 

  • High school or equivalent (Preferred)

 

Experience:

 

  • Customer Service: 1 year (Preferred)

 

Language:

 

  • Mandarin (Preferred)

 

Work Location: Multiple locations