Desk Examiner - Homeowner's Liability

WHO WE ARE:

At Orion180, we don’t just stand out for what we do - we shine because of how we do it. By integrating cutting-edge, proprietary technology, innovative solutions, and compassion for serving our customers, we are redefining the insurance experience. Our vision is to be the global premier provider of insurance solutions. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Dallas, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.  

Join our Team as a Desk Examiner - Homeowner's Liability

Are you a detail-oriented professional with a passion for providing exceptional customer service? We’re seeking a Desk Examiner - Homeowners' Liability to join our team. In this role, you will manage homeowners' liability insurance claims from the initial contact to resolution, ensuring a seamless experience for insurers, insureds, and agents.

As a Claims Examiner, you will demonstrate a solid understanding of insurance principles while conducting thorough investigations and evaluating damages. Your ability to empathetically handle each claim will be key to creating a positive customer experience. You will be empowered to make independent decisions within your designated authority, ensuring prompt and cost-effective examination, investigation, evaluation, and payment of claims.

Join us in delivering world-class service and making a difference in the lives of our clients!

WHAT YOU’LL DO:

• Conduct Investigations: Perform prompt and thorough investigations of claims from initial contact to resolution, including research, analysis, and synthesis of findings.
• Provide Customer Service: Deliver exceptional service to Orion180 policyholders, ensuring their needs and concerns are addressed.
• Determine Coverage: Assess coverage and identify issues related to various claims by applying a comprehensive understanding of applicable insurance policies.
• Collaborate with Management: Work closely with Claims Management to resolve coverage issues effectively.
• Assess Subrogation Potential: Evaluate subrogation opportunities and recommend files to subrogation examiners when appropriate.
• Negotiate Settlements: Engage in negotiations with insureds and third parties using an objective and fair approach to achieve settlements.
• Investigate Liability: Investigate and determine liability concerning bodily injury and property damage claims.
• Compose Correspondence: Write clear and professional correspondence to insureds, claimants, attorneys, agents, and regulatory agencies.
• Document Activities: Meticulously document all claim file activity, including current strategies and plans of action.
• Maintain Communication: Ensure effective communication with policyholders, field adjusters, and other parties to facilitate timely claims processing.
• Review Reports: Assess adjuster reports and estimates for technical accuracy and compliance with industry guidelines.

WHAT WE’RE LOOKING FOR:

• Experience: 3-5 years specifically investigating and adjusting liability claims, including bodily injury, property damage, or third-party claims.
• Licensing: Valid adjuster’s license or the ability to obtain the required state license.
• Insurance Knowledge: Proficient in reading and interpreting insurance policies to assess coverage and claims.
• Communication Skills: Strong ability to write reports, business correspondence, and procedure manuals effectively.
• Customer Service: A strong focus on customer experience, with proactive claim handling skills.
• Technical Proficiency: Proficient in MS Word, Excel, and Outlook for documentation and communication.
• Certifications: Casualty Claim Law Specialist or Casualty Claim Law Associate

PREFERRED SKILLS:

• Independence: Ability to work independently while contributing to a team-oriented environment.
• Time Management: Self-directed with excellent time management and organizational skills.
• Interpersonal Skills: Strong interpersonal skills to collaborate effectively with all levels of staff.
• Attention to Detail: A keen eye for detail and a commitment to maintaining accuracy in all tasks.
• Integrity: High integrity, trustworthiness, and ethical behavior standards in all interactions.

WHAT’S IN IT FOR YOU:

• Dynamic Environment: Thrive in a fast-paced, collaborative, and results-driven office where your contributions make a real impact.
• Career Growth: Opportunities for professional development and advancement within a supportive company culture.
• Flexibility & Team Spirit: While our work schedule is structured, we value teamwork and may extend hours during peak times to meet project demands.

Apply Now and Become a Key Player in Our Success Story!

If you need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 218-2473 or HR@orion180.com.

Orion180 is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.