Customer Experience Associate

Company: Mine Baseball (Goat Bats, LLC)
Location: Irving, TX (in-office only – must be local to DFW)
Compensation: $40,000/year (W-2 employee with full-time benefits)
Start Date: ASAP

About the Role:
Mine Baseball is a fast-growing direct-to-consumer baseball brand, and we’re looking for a Customer Experience Associate to join our team full-time in our Irving, TX office. You’ll serve as the voice of Mine Baseball across customer service platforms and work directly with our fulfillment team to deliver an exceptional customer experience.

This is a great opportunity for someone with strong writing and organizational skills who’s passionate about baseball, loves helping others, and wants to grow with a brand making real noise in the space.

Key Responsibilities:

Respond to customer inquiries via email, social media, and other platforms

Accurately process orders, shipping updates, exchanges, and returns

Communicate clearly and professionally to resolve customer issues

Enter and track orders within our fulfillment and CRM tools

Collaborate with the warehouse team to ensure smooth order fulfillment

Monitor trends and report customer feedback to help improve our service

Maintain a positive and brand-aligned tone in all communication

Minimum Requirements:

Must live in the Dallas-Fort Worth area and be able to work from our Irving office daily

Excellent written communication and grammar skills

Strong computer proficiency (Google Workspace, Shopify, email, social platforms)

Strong attention to detail and follow-through

Organized, dependable, and proactive

Interest in baseball or sports is a big plus

What We Offer:

$40,000/year salary

Opportunity to grow into a larger role as the company scales

Team-first, baseball-focused startup culture

Work closely with leadership in a high-visibility, impactful role

Benefits package after onboarding